Privacy Policy
Effective Date: April 1, 2025
Sunwest, Inc. doing business as Commercial Cost Seg (“Commercial Cost Seg,” “we,” “us,” or “our”) is a U.S.-based service provider specializing in cost segregation studies for commercial properties. We operate only in the United States and are committed to protecting your privacy.
This Privacy Policy describes what personal and business information we collect, how we use and share it, and your rights regarding that information. It is written in clear, straightforward language to comply with U.S. federal and state privacy laws (including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), Nevada privacy law, and similar state laws), and does not apply to any services or users outside the United States.
We do not target or knowingly collect data from non-U.S. residents, and this Policy is not intended to comply with GDPR or other international privacy laws.
Notice at Collection
This Privacy Policy also serves as our “Notice at Collection” for California residents. Below, we outline the categories of personal information we collect and the purposes for which we use it, at or before the point of collection.
By using our website or services (for example, by signing a service agreement or submitting information to us), you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use our services or website.
Categories of Personal Information We Collect
We collect property-related personal and business information only as needed to perform our services after a service agreement is signed. We do not offer user accounts or logins on our website, so we do not collect any account passwords or similar login credentials.
The types of personal information we collect fall into the following categories:
1. Identifiers and Contact Information
This includes your name, business or personal contact details (such as email address and phone number), postal address (including property address), company name, and job title or role.
We collect this information to:
Identify and communicate with you (e.g., send proposals, service agreements, reports, and updates);
Provide our services at your property location; and
Handle billing and customer support.
Retention: This data is retained for as long as we have an ongoing relationship with you (while providing services), and for a reasonable period thereafter — typically up to 7 years — to meet legal, tax, or recordkeeping obligations.
2. Commercial Information
We collect details related to the services you purchase, such as property address, purchase price, construction details, depreciation schedules, and other documentation necessary for cost segregation studies.
This data is used to:
Perform the contracted cost segregation analysis;
Generate your customized reports; and
Maintain records that support future client services.
Retention: Commercial information is retained for the duration of our business relationship and generally for up to 7 years after service completion, in accordance with tax, accounting, and legal requirements.
3. Internet or Network Activity
This includes information automatically collected when you visit our website, such as your IP address, browser or device type, site interactions (e.g., which pages were viewed), and cookie data. We use Google Analytics to collect this information.
We use this information to:
Improve website functionality, performance, and user experience;
Monitor site usage and identify technical issues; and
Detect potential threats or abuse.
We do not use this information for behavioral advertising or retargeting.
Retention: Analytics data is retained by Google for approximately 14 months. Web server logs and related records are typically retained for 1–2 years unless a longer period is required for security investigations.
4. Financial Information (if provided)
This includes payment-related information, such as purchase order details or, in some cases, partial credit card data (e.g., last four digits).
We use this information to:
Process payments for services rendered; and
Maintain necessary accounting and billing records.
Note: We do not store full credit card or bank account information. Payment transactions are processed through secure third-party platforms.
Retention: Financial information is kept only as long as necessary to complete transactions and for accounting and tax compliance — typically up to 7 years.
Sensitive Personal Information
We do not intentionally collect sensitive personal information as defined under the CPRA — such as Social Security numbers, driver’s license or passport numbers, precise geolocation, racial or ethnic origin, biometric data, or health information.
We do not request or require this type of information to provide our services. Specifically:
We do not collect precise geolocation from mobile or GPS.
We do not track or store religious beliefs, sexual orientation, or other protected characteristics.
We do not use sensitive data to infer characteristics or for profiling purposes.
If you happen to provide any sensitive information (for example, a tax ID for business compliance), we will use it solely for its intended purpose, handle it securely, and not disclose it except as required by law.
Because we automatically limit our use of any sensitive personal information to what is necessary to fulfill services, California residents do not need to take any action to limit its use under CPRA.
How We Use Personal Information
We use personal information for the following business purposes, in accordance with applicable law:
Providing and Improving Services
To fulfill our service agreement with you.
To conduct cost segregation studies and deliver reports.
To improve the quality, efficiency, and documentation of our process.
Communication
To respond to inquiries or schedule services.
To provide updates, administrative notices, or important legal communications.
We do not send marketing emails unless you opt in.
Website Functionality & Analytics
To monitor performance, troubleshoot issues, and enhance user experience.
We use Google Analytics to collect anonymized data about site traffic and usage patterns (see Cookies and Tracking below).
Legal Compliance and Recordkeeping
To retain business records required under tax and commercial law.
To comply with federal and state regulations.
To establish or defend legal claims if needed.
Security and Fraud Prevention
To prevent fraud, abuse, or unauthorized access to our systems.
To ensure a secure online experience for all users.
Third-Party Processing
We use secure third-party platforms to help deliver our services. These include:
Monday.com (workflow and project tracking)
Cloud file storage services (for secure storage of reports)
Email and document platforms (to manage communications and contracts)
All vendors we use are required to follow privacy and security best practices and process your data only on our behalf.
Sources of Personal Information
We collect personal information from the following sources:
Directly from You
Most of the information we collect comes from you when:
You inquire about our services
You sign a service agreement
You communicate with us during a project
From Authorized Representatives
If your CPA, tax advisor, or business partner provides documents or property information to us on your behalf, we treat that as authorized and subject to the same protections.
Automatically via Our Website
When you visit our website (https://commercialcostseg.com), we automatically collect certain usage data using cookies and analytics tools. This may include:
IP address
Device type and browser info
Pages viewed and visit duration
We use Google Analytics to analyze site activity and performance (see next section for details).
From Public Records
We may supplement your data with public sources, such as:
County assessor data
Public building permits
Recorded property transfers
If these public records contain personal identifiers (e.g., your name on a deed), we treat it as personal information under this Policy.
Disclosure of Personal Information
We do not sell or share your personal information for advertising or marketing. We only disclose data to third parties as needed to deliver services or comply with the law.
Categories of Third Parties:
1. Service Providers and Contractors
We may share personal information with third parties who work under our direction to help fulfill our services, including:
Monday.com (workflow/project tracking)
Google Analytics (site analytics, anonymized)
Email, cloud storage, and file sharing providers
Payment processors (for handling electronic payments)
These providers are contractually restricted from using your data for any purpose other than supporting our business.
2. Professional Advisors
We may disclose personal information to:
Attorneys (e.g., for contract issues or legal defense)
Accountants or auditors (e.g., for financial statements or tax reviews)
These disclosures are always confidential and only as necessary.
3. Business Transfers
If we undergo a merger, sale, or reorganization, your information may be transferred as part of the business assets. We will ensure appropriate privacy protections are maintained.
4. Legal Obligations
We may disclose your information if required by:
Subpoenas or court orders
Government or regulatory inquiries
Fraud prevention or security investigations
We only disclose what is legally necessary and will notify you when permitted.
Cookies and Tracking Technologies
When you visit our website, we and our service providers (like Google) may use cookies and similar technologies to collect limited information automatically.
What Are Cookies?
Cookies are small text files stored on your device to help websites function properly, remember preferences, and measure traffic.
Types of Cookies We Use:
Strictly Necessary Cookies
These are essential for the basic operation of the site. Since our site is informational and doesn’t include user logins, use of these cookies is minimal.
Analytics Cookies
We use Google Analytics to collect anonymized data on:
Which pages were visited
Time spent on the site
Browser and device used
General region (derived from IP address)
We use this data only to improve our website’s performance and user experience. We do not allow Google to use this data for advertising or to share it for other purposes.
You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
No Targeted Advertising
We do not use cookies for behavioral advertising, retargeting, or cross-site tracking. You won’t see ads following you based on your activity here.
Your Cookie Choices
You can:
Adjust your browser settings to block or delete cookies
Opt out of analytics tools as mentioned above
Our website remains usable even if cookies are disabled.
Do Not Track (DNT) Signals
Some browsers offer a “Do Not Track” signal, but there is no industry standard for how websites should respond.
Currently, we do not respond to DNT signals, but we limit tracking to only essential business functions and do not use tracking for third-party advertising.
If a future standard is adopted, we will revise our practices and this Policy accordingly.
Data Retention
We retain personal information only as long as necessary for the purpose it was collected, or as required by law. Here’s how long we typically retain different types of data:
Client Records and Reports
Retained for at least 7 years to comply with IRS/tax documentation rules and to provide future client support.
Website Usage Logs and Analytics
Analytics data (Google): ~14 months
Server logs (IP address, page visits): 1–2 years
Email and Communications
Retained in our secure email archive (typically indefinitely) for reference or audit purposes.
Payment Records
Retained for 7 years for accounting and tax compliance.
Once the applicable retention period has passed, or if you request deletion, we will securely delete or anonymize your information. In cases where immediate deletion is not technically possible (e.g., backup servers), we restrict access until permanent deletion is feasible.
Data Security
We use a combination of administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse.
Our Security Measures Include:
Encrypted website connections (HTTPS) to protect data in transit
Secure cloud storage with encryption at rest
Role-based access control – only authorized personnel can access your information
Regular audits and best-practice protocols for data handling
Vendor vetting – we only use third-party platforms with strong security commitments
While no system is 100% immune to risk, we take reasonable and appropriate steps to reduce the likelihood of unauthorized access or disclosure. In the unlikely event of a data breach affecting your information, we will notify you and relevant authorities as required by law.
Children’s Privacy
Our services are intended for adults and business clients. We do not knowingly collect or solicit personal information from anyone under the age of 13.
If you are a parent or guardian and believe your child may have submitted personal data to us, please contact us. We will promptly investigate and delete the information as necessary.
We comply with the Children’s Online Privacy Protection Act (COPPA) and take children’s privacy seriously.
Your Privacy Rights
Depending on your state of residence (e.g., California, Virginia, Colorado, Nevada), you may have the following rights:
1. Right to Know / Access
You can request details about the personal data we collect, use, and disclose, including:
The categories of personal information
The sources
The purpose for collection
The categories of third parties we disclose to
2. Right to Delete
You can ask us to delete personal information we’ve collected from you, subject to certain legal exceptions (e.g., records required for tax or legal purposes).
3. Right to Correct
You may request that we correct inaccurate personal information in our records.
4. Right to Opt Out of Sale/Sharing
We do not sell or share your personal data for advertising purposes, so no opt-out is needed at this time.
5. Right to Limit Use of Sensitive Personal Information
We don’t use sensitive personal data in ways that require limitation, but you can always reach out with questions.
6. Right to Non-Discrimination
We will never deny service, charge different prices, or offer different levels of quality just because you exercised a privacy right.
7. Right to Appeal (if applicable in your state)
If we deny your request, you may appeal our decision. We’ll explain your appeal rights in our response.
How to Exercise Your Rights
To make a request or exercise your rights, please contact us by one of the following methods:
Email: hello@commercialcostseg.com
Phone: (800) 905-0936
Mail:
Commercial Cost Seg by Sunwest, Inc.
Attn: Privacy Compliance
30 N Gould Street, Suite R
Sheridan, WY 82801
We may need to verify your identity before fulfilling your request. If you’re using an authorized agent, we may request written permission and proof of identity.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The “Effective Date” at the top of this page shows when this version took effect.
For material changes, we will provide notice via email or on our website.
Any updates will apply going forward; prior uses of your data remain governed by the version in effect at that time.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, contact us at:
Email: hello@commercialcostseg.com
Phone: (800) 905-0936
Mailing Address:
Commercial Cost Seg
400 S. 4th Street • Suite 270 • Las Vegas, NV 891016202